Customer Privacy Policy

Effective Date: April 15, 2026

This Customer Privacy Policy explains how Meezo collects, uses, stores, and shares customer information when using the Meezo food delivery platform, including the mobile application and related services. By creating an account, using the app, or placing an order through Meezo, the customer agrees to the practices described in this policy.

1. Information We Collect

Meezo may collect the following customer information:

• Full name or username
• Email address
• Phone number
• Login and authentication details
• OTP-related verification information
• Delivery address
• City and saved location details
• Latitude and longitude related to customer delivery locations
• Order history and order details
• Restaurant selection details
• Notification token or technical information used for push notifications
• Created date, updated date, and sign-in activity records where applicable

2. How We Collect Information

Customer information may be collected in the following ways:

• When the customer creates or signs in to an account
• When the customer enters delivery details and places an order
• When OTP verification is completed through the app
• When the customer allows location access for delivery services
• When the app sends or receives order and support-related notifications

3. How We Use Customer Information

Meezo uses customer information for the following purposes:

• To create and manage customer accounts
• To verify customer login and OTP-based access
• To process food orders and support restaurant operations
• To assign and coordinate delivery services
• To show current customer location and delivery-related map information
• To provide live order tracking during the delivery process
• To send order status updates and push notifications
• To respond to support requests, complaints, and service issues
• To maintain service security, records, and platform reliability

4. Location Information

Meezo uses customer location information to help customers set delivery locations, view relevant map information, and receive live tracking of orders. This may include the customer's current location as well as saved delivery address coordinates such as latitude and longitude.

Location information is used only for service-related purposes such as order placement, delivery coordination, and order tracking.

5. Order and Delivery Information

When a customer places an order, Meezo may store and process order details such as the order number, customer name, customer phone number, customer email, delivery address, delivery city, restaurant details, and related order records needed to complete the service.

6. Payment Information

Meezo currently supports Cash on Delivery (COD) payments only. Meezo does not use this customer app privacy policy to describe card storage because online card payments are not currently handled through the platform in this customer flow.

7. OTP and Verification

Meezo may use OTP verification as part of the customer authentication or sign-in process. OTP-related services may be provided through an external SMS service provider for message delivery.

8. Push Notifications

Meezo may send push notifications to customers for order updates, delivery status changes, and other service-related alerts. This may require storing device or notification token information necessary to deliver those notifications.

9. Third-Party Services We Use

Meezo may use third-party services or technical providers such as:

• Supabase for account, database, and backend-related services
• SMSLenz for OTP or SMS-related message delivery
• Leaflet or related map services for location display and map-based features

These services may process information only as needed to support the app's functionality.

10. How We Share Customer Information

Meezo may share customer information only when necessary for service operations, including:

• With restaurants or admins to process and prepare customer orders
• With drivers to complete delivery, including delivery address and necessary contact details
• With managers or authorized support staff for complaints, service review, and operational support
• With service providers supporting authentication, SMS, notifications, and platform functionality
• When required by law, legal process, or to protect platform safety and rights

11. Data Storage and Protection

Meezo takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no system is completely secure, and Meezo cannot guarantee absolute security of all stored or transmitted information.

12. Data Retention

Meezo may retain customer information, location-related delivery records, login history, and order records for operational, support, legal, and business purposes for as long as reasonably required.

13. Customer Choices and Account Requests

Customers may update certain account or delivery details through the app where available. At this time, Meezo does not provide an in-app account deletion option for customers. Customers who need account-related assistance may contact Meezo support.

14. Responsible Use

Customers should provide accurate information and use the platform lawfully and responsibly. Meezo may review misuse, fraud, or service abuse according to company rules and applicable law.

15. Changes to This Privacy Policy

Meezo may update this Privacy Policy from time to time. Updated versions may be posted through the app, website, or official Meezo channels. Continued use of the platform after updates means acceptance of the revised policy.

16. Contact Us

For questions, complaints, or privacy-related requests, please contact Meezo support.

Email: support.meezo@gmail.com